How to Cancel 24 Hour Fitness

• 24 Hour Fitness

24 Hour Fitness was founded in 1983 by Mark Mastrov and is headquartered in Carlsbad, California. The gym was originally under the name 24 Hour Nautilus and later combined with a gym named Family Fitness in 1996. The company was forced to close and file for bankruptcy in June of 2020 due to COVID-19 forcing over 100 gyms to close. The business was able to overcome the bankruptcy in December of 2020 under new owners. With 300 clubs across 11 states and over 7,500 employees, 24 Hour Fitness has an A+ Better Business Bureau Rating. 24 Hour Fitness’ amenities include strength and cardio equipment, turf zones, lap pools, steam rooms, expert coaching and more. Prices, facilities, classes and amenities vary by location and membership. The memberships are classified as Silver, Gold, and Platinum. Each membership includes a $49.99 annual fee in addition to membership fees. Platinum 39.99 monthly/29.99 yearly – Gym access (cardio machines, free weights, strength training machines, TRX Suspension Training, functional training & turf zone, Olympic Training Rigs, locker room,), WiFi, 24GO Fitness App, On Demand Workouts, 30 days of 24 Smart Start Plan, GX24 Virtual & 24GO TV Classes, GX24 Studio Classes, GX24 Cycle Classes, Basketball Court, Racquetball Court, Lap Pool, Sauna, Steam Room, Whirlpool, National Club Access, and 2 FREE Buddy Passes. Gold 26.99 monthly/20.82 yearly – Gym access (cardio machines, free weights, strength training machines, TRX Suspension Training, functional training & turf zone, Olympic Training Rigs, locker room,), WiFi, 24GO Fitness App, On Demand Workouts, 30 days of 24 Smart Start Plan, GX24 Virtual & 24GO TV Classes, GX24 Studio Classes, GX24 Cycle Classes, Basketball Court, Racquetball Court, Lap Pool, Sauna, Steam Room, Whirlpool, and Regional Club Access. Silver 9.99/monthly – Gym access (cardio machines, free weights, strength training machines, TRX Suspension Training, functional training & turf zone, Olympic Training Rigs, locker room,), WiFi, 24GO Fitness App, On Demand Workouts, 30 days of 24 Smart Start Plan, and GX24 Virtual & 24GO TV Classes. 24 Hour Fitness offers an option to freeze memberships. During a freeze, no further dues will be collected and access to the 24 Hour Fitness facilities will be suspended. The member is still obligated to pay the annual fee. For prepaid memberships, the term of the membership will be extended, without further dues being owed, for the same time period of the freeze. With the exception of military freezes greater than six months, memberships will be reactivated and monthly EFT or crest card charges will automatically resume at the end of the freeze period. The membership must be in good standing. All initiation fees must be paid, there cannot be any outstanding monthly dues, and at least a 10 day notice is required. In addition to a good standing with membership, the member must be experiencing a medical disability, an active duty military transfer or an extended volunteer assignment, or a temporary employment transfer. For a medical disability, or temporary employment transfer, a freeze may be put in place for a minimum of three months and a maximum of six months. Documentation from a physician is required stating that the medical disability prevents the member from using 24 Hour facilities. For a freeze due to a temporary employment transfer, documentation from the employer on a company letterhead needs to be submitted to 24 Hour Fitness. The transfer must be more than 25 miles away from the nearest location. There is no minimum or maximum freeze term for an active duty military transfer or an extended volunteer assignment. A copy of deployment orders have to be submitted to 24 Hours Fitness. 24 Hour Fitness may approve freezes for circumstances other than listed, and the maximum length of time for a freeze is 12 months. If no notification to extend or terminate the freeze is received within 12 months, the membership agreement will be terminated. In the case of a denial, members will be notified and the membership will remain active unless canceled. Members may decide the gym is not a great fit for them or their schedule does not allow adequate time and use of the gym. Sometimes, budgets need to be adjusted and other obligations are prioritized over gym memberships. Add-on members can be canceled by submitting a cancellation for each additional member. If monthly payment memberships or commitment monthly payment memberships are canceled without canceling the add on members, their memberships will remain active and billing will continue. Memberships can be canceled within three days of initial sign up for a full refund. To cancel a monthly membership, members can call 866-308-8179, provide a notice to 24 Hour Fitness in Writing or in person at a club, or by logging into the My24 app. Once the request is made, monthly payments will stop and the last month’s pre-paid dues will be applied. Commitment monthly payment memberships are not available for cancellation unless specific events apply such as death, disability, relocation or military deployment. At the conclusion of the commitment period, cancellation is available by calling 866-308-8179, providing notice to 24 Hour Fitness in writing or in person at a club, or by logging into My24.

Get together the following account information:

• First Name
• Last Name
• Phone Number
• Billing Address
• Account Number
• Date of Birth
• Amount of Last Charge
• Password
• Username
• Email Address
• City
• State/Province/Region
• ZIP/Postal Code
• Country
• Reason for Cancellation
• Last 4 Digits of Card
• Date of Last Charge

Follow these steps:

1. Type or write up a letter and request cancellation within it. Provide all of your account info as listed. Sign and date the letter and Keep a copy for your records.
2. Make sure to use Certified mail and send your correspondance to the following address: the address provided to you by the gym
3. Pick up your phone and call the phone number for the gym you signed up at or attended most frequently after your letter is received to ensure your account is cancelled
4. Request that the agent emails you confirmation or gives you a verbal confirmation code
5. Keep the proof given to you for your records

Follow these steps:

1. Pick up your phone and call the phone number for the gym you signed up at or attended most frequently
2. Ask the rep to explain the cancellation process
3. So they can find your account, give the rep your information when asked for it
4. Ask if you are in a contract or free to cancel
5. If asked to send a letter follow our instructions to do so!