How to Cancel BetterHelp is also known as

  • Better Help


The largest online counseling platform in the globe, according to BetterHelp. The company was founded in 2013 and is based in Mountain View, California. It offers counseling through online messaging, live chat, video, and phone sessions. The therapy services offered by BetterHelp can be accessed via a tablet, computer, or smartphone. Board-certified professional counselors, clinical social workers, marriage and family therapists, and licensed psychologists provide therapy services at BetterHelp. All BetterHelp counselors have a master’s or doctoral degree in their field, at least three years of expertise, and 1,000 hours of training. BetterHelp evaluates its providers throughout a four to five-week process that includes checking licenses and requiring prospective counselors to pass a test based on a case study that has been authorized by a licensed clinician. According to its website, the BetterHelp platform only admits about 15% of therapists who apply. To get started, go to the BetterHelp website and select your chosen type of therapy from the options for individuals, couples, and teenagers. The “Get Started” button, which can also be used to begin the registration procedure, can be found in the website’s top right corner. You will be paired with a therapist after answering a short questionnaire (the business claims that this typically takes place within 24 hours). After being matched with a therapist based on your answers, you can start messaging them whenever you want. If it doesn’t work out, you can request to be paired with an alternative therapist. To connect with your therapist, you must schedule a time and log into your account at the appointed hour. If you’re looking for assistance in living a more fulfilling existence or accomplishing goals, BetterHelp might be a wise choice. However, many BetterHelp counselors also have additional areas of expertise, such as parenting, anger, trauma, family and marital disputes, LGBTQ issues, grief, and faith. If you are considering harming yourself or others, are a child or in the custody of a legal guardian, or are going through a crisis or emergency right away, BetterHelp is not the best option for you. Additionally, you shouldn’t use BetterHelp if you have a serious mental illness that has been diagnosed if you are receiving therapy as per court order, or if your internet link is unreliable. Joining a BetterHelp monthly subscription entitles you to four weeks of unlimited messaging in a counseling “room” with your psychologist. You may schedule one live 30-minute phone, chat, or video appointment per week in addition, though specific counselors may agree to longer sessions. You have the right to cancel your BetterHelp subscription whenever you want and for any cause. You will receive a prorated refund for any already-paid services that you didn’t use if you decide to rescind. BetterHelp’s registration process is quick, easy, and basic. You first respond to a series of questions regarding the reasons why you need therapy, your counseling objectives, and any additional information you would like to share. In most cases, the BetterHelp platform will give you a therapist within a few hours to a few days and will email you updates along the way. If you’d prefer, you can choose your therapist by clicking “Find a therapist” at the foot of the BetterHelp homepage. However, this choice is not explained on the BetterHelp FAQs page. BetterHelp counseling ranges in price from $60 to $90 per week, depending on where you reside. A payment plan with recurring weekly, monthly, or quarterly payments is an option. If you are unable to pay for it, you can apply for financial assistance using the BetterHelp website. BetterHelp therapy services are typically not covered by health insurance, Medicare, or Medicaid. However, make sure BetterHelp services are covered by your health insurance plan’s mental health benefits by checking with your provider. Once you’ve paid for your first month, week, or quarter of service, BetterHelp provides you with an online “room” where you can speak with your advisor in privacy. You can set up video, phone, or live chat sessions using one of four distinct methods to get counseling services. Your therapist might not immediately respond since this is not a live conversation. Your therapist and you will both receive email notifications when a message is received. You can make a phone session using the calendar function in your therapy room, which displays your therapist’s availability. Similar to how you schedule phone and live chat sessions, you must schedule a video session using the calendar function in your therapy room. You can schedule a live chat appointment with your counselor using the calendar function. BetterHelp counselors do not formally evaluate clients or issue medication orders. BetterHelp is a completely online tool and cannot connect you with a therapist for in-person or face-to-face assessments, according to the company, so official diagnoses or confirmation of diagnoses cannot be made. Therapy is still helpful for learning coping mechanisms and strategies even though a diagnosis is typically needed to obtain prescription medications or when insurance is billed. CANCEL GUIDES

Get together the following account information:

  • First Name
  • Last Name
  • Email address on the account
  • Password
  • Last 4 digits of Credit Card being charged
  • Date of Last Charge
  • Amount of Last Charge

Web Form

Follow these steps:

  1. Goto the website
  2. Fill out the page with your information where it requested to do so
  3. Scroll down to locate the orange button that says “Submit”
  4. Click on the link or button that says the orange button that says “Submit”
  5. Keep the proof given to you for your records


Follow these steps:

  1. Compose an email requesting your account be cancelled
  2. So they can find your account, give the rep your information when asked for it in the emailĀ 
  3. Send your email to [email protected]
  4. Keep the proof given to you for your records


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Zip/Postal Code94085
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