About ABCMouse.com
ABCmouse is an interactive learning company for children. We have compiled 3 guides to help you learn how to cancel your ABCmouse subscription.
How to Cancel ABCMouse.com
Things You’ll Need
- First Name
- Last Name
- Phone Number
- Email Address
- Username
- Password
- Billing Address
- City
- State/Province/Region
- ZIP/Postal Code
- Country
- Reason for Cancellation
- Last 4 Digits of Card
- Date of Last Charge
- Amount of Last Charge
- Birthdate of the child on the account
- Name of child on the account
Contact Method: Login
- Goto the website https://www.abcmouse.com/
- Login with your email address and password
- Scroll down to locate “parents” at the bottom of the page
- Tap on “parents”
- Scroll down to locate “My account”
- Tap on “My account”
- Tap on “Cancellation Policy”
- Tap on “Continue” on the next three screens
- Tap on your reason for cancelling
- Tap on “Continue” on the next three screens
- Tap on the box next to “I understand”
- Tap on “Submit cancellation”
- Tap on “continue”
Contact Method: Web Form
- Goto the website https://www.abcmouse.com/
- Scroll down to locate “Customer support”
- Tap on “Customer support”
- Scroll down to locate “Billing”
- Tap on “Billing”
- Tap on “still like to contact Customer Support”
- So they can find your account, give the rep your information when asked for it
- Scroll down to locate option to submit
- Tap on submit
- Keep the proof given to you for your records
Contact Method: Phone (Live Agent)
- Pick up your phone and call 1-800-633-3331
- Tell the rep you need to cancel
- So they can find your account, give the rep your information when asked for it
- Ask the representative if you will be charged again
- Request that the agent emails you confirmation or gives you a verbal confirmation code
- Keep the proof given to you for your records
