How to Cancel ABCMouse.com

• ABCMouse
• A B C Mouse
• ABC Mouse
• ABCMouse.com

Get together the following account information:

• First Name
• Last Name
• Phone Number
• Email Address
• Username
• Password
• Billing Address
• City
• State/Province/Region
• ZIP/Postal Code
• Country
• Reason for Cancellation
• Last 4 Digits of Card
• Date of Last Charge
• Amount of Last Charge
• Birthdate of the child on the account
• Name of child on the account

Follow these steps:

1. Goto the website https://www.abcmouse.com/
2. Login with your email address and password
3. Scroll down to locate “parents” at the bottom of the page
4. Click on the link or button that says “parents”
5. Scroll down to locate “My account”
6. Click on the link or button that says “My account”
7. Click on the link or button that says “Cancellation Policy”
8. Click on the link or button that says “Continue” on the next three screens
9. Click on the link or button that says your reason for cancelling
10. Click on the link or button that says “Continue” on the next three screens
11. Click on the link or button that says the box next to “I understand”
12. Click on the link or button that says “Submit cancellation”
13. Click on the link or button that says “continue”

Follow these steps:

1. Goto the website https://www.abcmouse.com/
2. Scroll down to locate “Customer support”
3. Click on the link or button that says “Customer support”
4. Scroll down to locate “Billing”
5. Click on the link or button that says “Billing”
6. Click on the link or button that says “still like to contact Customer Support”
7. So they can find your account, give the rep your information when asked for it
8. Scroll down to locate option to submit
9. Click on the link or button that says submit
10. Keep the proof given to you for your records

Follow these steps:

1. Pick up your phone and call 1-800-633-3331
2. Tell the rep you need to cancel
3. So they can find your account, give the rep your information when asked for it
4. Ask the representative if you will be charged again
5. Request that the agent emails you confirmation or gives you a verbal confirmation code
6. Keep the proof given to you for your records

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