How to Cancel Vivint (APX Alarm)

About Vivint

Vivint Inc. was founded in 1997 as APX Alarm Security Solutions Inc by Todd Pedersen and Keith Nellesen. Todd Pedersen is still acting CEO while Alex Dunn is President. The company has over $1.4 million customers throughout Canada and the United States. Its headquarters are located in Provo, Utah.

Vivint offers consumers an array of cloud-based smart home automation solutions, including security systems, doorbell cameras, thermostats, indoor cameras with a one-touch call out, smoke and carbon monoxide detector monitoring, and lighting. As of 2017, Vivint has partnered with Airbnb to integrate its home suite with Google Home and Phillips Hue. Beginning in 2019, customers saw the launch of Vivint Car Guard to help monitor your vehicle and home in one app. Vivint Inc. also has a standalone company called Vivint Solar, which designs, installs, and even maintains solar panels for individual consumers and businesses alike.

Due to the variety of Vivint products and services, there is a wide range of costs. Vivint offers security packages on a per-month cost with contracts starting at 12 months. This does not include the cost of the equipment, which can start as low as $599 and can go as high as $1800 or more. Professional installations can be an added cost ranging from $50 to $200. Contracts may include a certain number of technician visits as well.

If you have an account with Vivint that you want to cancel for any reason, we are here to help you. Included in this article is a complete instructional guide that will walk you through step-by-step on how to contact the company and what information they will ask from you when you do. Keep reading for further instructions.

How to Cancel Vivint

Things You’ll Need

  • First Name
  • Last Name
  • Account Number
  • Reason for Cancellation
  • Password

Contact Method: E-Mail

  1. Pick up your phone and call 1-800-216-5232
  2. So they can find your account, give the rep your information when asked for it
  3. Ask the rep to explain the cancellation process
  4. Compose an email requesting cancellation
  5. So they can find your account, give the rep your information when asked for it
  6. Send your email to documents@vivint.com
  7. Keep the proof given to you for your records

Contact Method: Fax

  1. Pick up your phone and call 1-800-216-5232
  2. Ask the rep to explain the cancellation process
  3. So they can find your account, give the rep your information when asked for it
  4. Type or write up a letter requesting cancellation
  5. So they can find your account, give the rep your information when asked for it
  6. Fax it to 801-377-4116

Vivint Information

Address

Address 1
4931 North 300 West
City
Provo
State/Province/Region
UT
Zip/Postal Code
84604
Country
USA

Contact Information

Phone 1
800-216-5232
Phone 2
403-476-9572
Email 1
documents@vivint.com
Email 2
customersupport@vivint.com
Twitter Url
https://twitter.com/VivintHome
Facebook Url
https://www.facebook.com/VivintHome
Main Site Url
https://www.vivint.com
Help Site Url
https://support.vivint.com
Web Chat Url
https://support.vivint.com
Fax
801-377-4116

Policies

Terms Of Service Url
https://www.vivint.com/company/policies/terms-of-use
Privacy Policy Url
https://www.vivint.com/company/policies/privacy

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